ABSHER | Refund Policy

Returns & Refunds Policy

At Absher Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

  • Return Window: You have 7 to 14 days from the date of delivery to request a return.

  • Condition: Items must be unused, in the same condition as received, and in the original packaging.

  • Proof of Purchase: A receipt or order number is required to process your request.

2. Non-Returnable Items

To maintain hygiene and safety standards in the UAE, the following items cannot be returned:

  • Personal care items (cosmetics, skincare).

  • Personal items (innerwear, earrings).

  • Final sale or clearance items.

  • Personalized or custom-made products.

3. Return Process

To start a return, please contact us via:

4. Refunds Process

  • Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Refund Method: Refunded to your original payment method within 7–14 business days.

    • Cash on Delivery (COD): Refunded as Store Credit (coupon code) to be used for your next purchase.

  • Note: Original shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, please contact us immediately upon receiving the package.

6. Shipping Costs for Returns

  • Customer Responsibility: Customers are responsible for the return shipping costs.

  • Our Responsibility: If the product is defective or incorrect, Absher Store will cover all return shipping costs.

7. Contact Us

For any questions regarding returns, our team is ready to assist: